Customer Care Manager

13 hours ago


Ranchi, Jharkhand, India RECEX Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:
Job Title: 

Location: Hazaribagh
Department: Customer Experience (CX)
Reports To: Dealer Principal / Customer Experience Head

Company:

Pratik Automobiles
(Authorised Dealership of Mahindra & Mahindra)

Job Purpose:

To manage customer satisfaction, handle post-service feedback, and ensure a superior customer experience across all touchpoints.

Key Responsibilities:
  • Handle customer queries and complaints promptly and professionally.

  • Follow up with customers after service to ensure satisfaction.

  • Maintain customer feedback records and report trends.

  • Coordinate between service and sales teams to resolve customer concerns.

  • Conduct Customer Satisfaction Index (CSI) analysis and implement improvement measures.

  • Support in training staff on customer handling and communication skills.

Required Skills:
  • Excellent communication and interpersonal skills.

  • Strong problem-solving and customer management skills.

  • Positive attitude and teamwork approach.

Qualification:
  • Graduate in any discipline (MBA preferred).

Experience:
  • 2–5 years in customer service or the automobile industry preferred.



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