Account Manager

2 weeks ago

Mumbai, Maharashtra, India Comma Brand Solutions Full time ₹ 3,60,000 - ₹ 10,80,000 per year

About Comma Brand Solutions

Comma is more than a creative agency; we are
Brand Strategists
. We specialize in transforming strategic business challenges into innovative brand and digital solutions. Our work encompasses everything from core brand identity and design to digital transformation and comprehensive communication rollouts. We believe in the
Power of the Pause
—the strategic moment that allows a brand to connect deeply and deliver an impactful message.

The Role: Account Manager / Client Relationship Manager

We are seeking an intellectually curious and commercially astute
Account Manager/Client Relationship Manager
to be the strategic bridge between Comma's creative and digital teams and our esteemed clients. You won't just manage relationships; you will
drive growth
and act as a strategic consultant, ensuring our solutions align perfectly with our clients' business objectives.

What You Will Do

Strategic Leadership & Growth

  • Own the Client P&L:
    Manage a portfolio of key accounts, focusing on maximizing retention, identifying high-value
    upsell/cross-sell
    opportunities (strategy, digitalization, comms), and consistently achieving revenue targets.
  • Be a Strategic Consultant:
    Translate complex client business goals into clear, actionable
    Statement of Work (SOW)
    proposals and briefs for our internal teams.

Client & Conflict Resolution

  • Navigate High-Stakes Conflicts:
    Expertly handle sensitive client feedback, project roadblocks, and internal conflicts. Maintain composure and use
    analytical reasoning
    to de-escalate situations and drive mutually beneficial outcomes.
  • Champion Client Success:
    Ensure a seamless client journey from onboarding to delivery, constantly gathering feedback and translating it into continuous improvement for the agency's processes.
  • Negotiate & Protect Scope:
    Defend project scope and profitability through professional, firm, and relationship-focused negotiation, ensuring all work is properly scoped and billed.

Internal Collaboration

  • Act as the quarterback for
    cross-functional teams
    (Creative, Tech, Strategy), ensuring efficient workflow and timely delivery of projects.
  • Provide clear, concise, and structured direction to project teams, protecting them from unnecessary scope creep and managing client expectations proactively.


What We're Looking For (Required Skills)

  • Proven Experience:
    2-3 years in a client-facing
    Account Management
    or
    Client Relations
    role, preferably within a branding, digital, or advertising agency.
    Sports Marketing knowledge is a plus.
  • Conflict & Stakeholder Management:
    Exceptional soft skills in negotiation, conflict resolution, and the ability to influence C-level stakeholders.
  • Data Proficiency:
    Comfort with tools, reports, data analysis, and using metrics to substantiate creative or strategic recommendations.
  • Educational Background:
    Bachelor's degree in Business, Marketing, or a related field.

Why Join Comma?

You will be part of a forward-thinking brand that values strategic depth and creative excellence. If you are passionate about building lasting client partnerships and are driven by the challenge of solving complex business cases, this is your opportunity to lead growth at a dynamic agency.

CTC offered: up to 6 LPA

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