Client Servicing Manager

3 days ago

Jaipur, Rajasthan, India Dreamcast Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About the Opportunity

We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks. If you are passionate about technology, client relationships, and the excitement of live events, this is your chance to join a growing, forward-thinking team.

The Role: Client Servicing Manager

This is a critical, client-facing role based in Jaipur. You will be the primary link between our clients and our innovative event technology solutions, managing the complete relationship lifecycle from strategy to execution.

Key Responsibilities

  • Relationship Management: Manage end-to-end client relationships by deeply understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences, and other large-scale events.
  • Cross-Functional Coordination: Serve as the central hub, coordinating seamlessly with cross-functional teams including technical, production, and creative to ensure the timely and high-quality delivery of all event solutions.
  • Event Execution Oversight: Oversee the planning and execution of events, ensuring all technical and logistical aspects align precisely with client expectations and industry standards.
  • Client Communication: Serve as the primary point of contact for clients, proactively addressing queries, managing expectations, and resolving issues promptly and professionally.
  • Performance & Improvement: Monitor event progress, gather comprehensive client feedback, and develop actionable insights to drive continuous improvement in service delivery and technology offerings.
  • Reporting & Documentation: Maintain comprehensive reports and meticulous documentation on client interactions, project status, and event outcomes.

Skills & Qualifications

Must-Have (Required Experience: 3-5 Years)

  • Industry Experience: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences, or a closely related industry.
  • Communication & Relationship Building: Strong interpersonal and communication skills (verbal and written) with a demonstrable knack for building long-lasting, trust-based client relationships.
  • Project Management: Proven ability to manage multiple projects simultaneously and coordinate effectively with diverse internal and external teams under tight deadlines.

Preferred Qualifications

  • Experience in planning and executing events or large-scale projects, with a functional understanding of event tech software and solutions.
  • Demonstrated problem-solving skills coupled with an analytical mindset and excellent attention to detail.
  • Familiarity with client feedback systems and performance metrics to effectively drive service improvements.

Why Join Us?

We offer a challenging yet rewarding environment where you can merge your passion for client service with the exciting world of event technology. You will have a direct impact on the success of high-profile events across India.

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