Data Center Engineer
4 days ago
Support Data Center operations and Project Delivery.
- Maintaining hardware for multiple Cisco products around the world, (Webex, Umbrella etc)
- Following a strict RFC process (change request process) for all work carried out
- Sticking to SLA's for P1/P2/P3/P4 level tickets in Jira ticket system
- Proactively monitor Jira ticket system / Teams break fix room for new incidents and prioritize
accordingly.
- Maintaining multiple hardware platforms including Cisco / Super micro /Juniper / Netapp / EMC etc.
- Prioritizing and managing several open issues at a time.
- Ensuring up to date Asset / power management using Sunbird DCtrack and PowerIQ
- Technical Troubleshooting
- Working with CIESCM team to maintain stock of spares at our warehouse sites (UK/USA) for out
of warranty hardware break fix
- Working with 3rd part COLO providers to arrange inbound and outbound deliveries of
replacement parts
- Working with 3rd part COLO providers to arrange remote hands work e.g. Dimm replacement,
drive replacement, network troubleshooting etc.
- Arranging site visits for vendor engineers to work on hardware
- Managing Hig level DC operational projects
- Managing project delivery across multiple platforms
- Travel to other sites globally for operatrional and project deployments
- Site ownership
- Mentoring and training of other team members.
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