AGM/DGM Operations

10 hours ago

Mumbai, Maharashtra, India Keytaal Worldwide Full time ₹ 12,00,000 - ₹ 36,00,000 per year

AGM/DGM- Operations

About the organization:

The entity is a part of a large Indian conglomerate having business interests in multiple sectors in Commercial real estate, Residential real estate, REITs, Hospitality, Malls, Retail, etc.

A leading Mall Developer created with an objective to not just create physical structures but also to influence lifestyles. The organisation is committed to setting benchmarks in retailing in India and providing an excellent shopping experience for customers. The organisation combines the knowledge of the Indian consumer and a changing Indian market scenario in locating, designing, planning and managing retail environments.

Key Qualifications and Skills

Educational Qualifications:

Postgraduate degree in any specialisation (Hotel management Graduate / PG in OPS)

Experience:

years experience in multi-site operations, hotels or retail, or mall management is highly

desirable.

Key Responsibilities

1. Operations Management:

Oversee day-to-day operations across multiple mall locations to ensure seamless functioning.

Monitor key operational metrics and take corrective actions where necessary.

Ensure compliance with company policies, standards, and guidelines in all aspects of operations.

  1. SOP Development and Implementation:

    Develop comprehensive and practical Standard Operating Procedures (SOPs) for operational

    activities.

    Train and guide teams across locations on SOP adherence.

Regularly review and update SOPs to align with industry best practices and business goals.

  1. Audit Management:

Plan and conduct operational audits of other malls to ensure adherence to company standards.

Evaluate existing processes and practices to identify gaps and risks.

Document audit findings and provide actionable recommendations.

  1. Audit Report Preparation:

Prepare detailed and accurate audit reports highlighting observations, non-conformities, and areas for improvement.

Present audit findings to senior management with clear recommendations for corrective actions.

  1. Process Improvement:

    Identify inefficiencies in current operations and propose process enhancements.

    Implement approved process changes to improve efficiency, cost-effectiveness, and customer

    experience.

    Monitor and measure the impact of implemented changes.

  2. Stakeholder Collaboration:

    Collaborate with mall managers and departmental heads to align operational objectives.

    Act as a liaison between corporate leadership and on-ground teams to ensure consistent execution.

    Address escalated operational issues effectively and efficiently.

  3. Compliance and Risk Management:

    Ensure compliance with all legal, regulatory, and safety requirements.

    Identify potential risks and implement preventive measures to mitigate them.

  4. New development & initiatives:

    Working and aligning with Vendors / Partners and explore new development possibilities & initiatives on process improvements.

Skills:

Strong knowledge of operational processes, SOP development, and audit methodologies.

Excellent analytical and problem-solving skills.

Ability to manage multiple priorities and meet deadlines.

Strong written and verbal communication skills.

Proficiency in MS Office and audit management tools.

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