Clinical Operations Head
15 hours ago
Position Title: Clinical Operations Head
Department: Clinical Services
Reports To: Medical Director
Job Purpose:
To oversee, manage, and improve all clinical operations of the hospital, ensuring high-quality patient care, regulatory compliance, efficient workflows, and coordination between clinical and administrative teams.
Key Responsibilities:
- Lead and supervise all clinical departments (Nursing, OT, ICU, Ward, Emergency, Diagnostics, etc.) for smooth daily operations.
- Ensure adherence to hospital policies, NABH standards, and clinical protocols.
- Improve patient care quality, safety, and service delivery across all units.
- Monitor staff performance, duty rosters, attendance, training, and discipline.
- Coordinate with doctors, nursing heads, and department managers for operational issue resolution.
- Analyse patient flow, bed occupancy, TAT, and clinical KPIs; implement improvements.
- Conduct daily clinical rounds and address operational gaps.
- Ensure availability and maintenance of medical equipment, instruments, and critical consumables.
- Handle escalations related to patient experience and clinical service issues.
- Lead emergency preparedness, infection control compliance, and patient safety initiatives.
- Monitor documentation, medical records, incident reports, and audit compliance.
- Support HR in recruitment, competency evaluation, and training of clinical staff.
- Drive cost control, resource optimization, and operational efficiency.
- Prepare operational reports for management and participate in strategic planning.
Key Skills Required:
- Strong clinical knowledge and hospital operations management experience
- Excellent communication, leadership & team-handling skills
- Problem-solving and decision-making ability
- Knowledge of NABH, biomedical processes, and patient safety standards
- Ability to work under pressure and manage multi-department operations
Qualification & Experience:
- MBBS, MHA healthcare qualification
- 8–15 years of hospital experience; minimum 4–5 years in a leadership/operations role
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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