CRM Backend Operations

3 days ago


Faridabad Gurugram New Delhi, India Birla Estates Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Customer Management - Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms, Solve Customer issues and Queries, Home Loan Process and Banking, Possessions / Handover, Interest Settlements, Meetings with Customer.

Post Sales Activities and Back End Operations - Post sales activities and Backend Operations of all Residential & Commercial projects, Booking logins, Letter of Allotment, Send Welcome Kit, Receipts, Demand Letter, Reminder Letter, Cancellation Letter and Maintain Data for the same, Execution of Builder Buyer Agreement, Coordination with Bank for Loan Sanctions and Disbursement, Execution of Home Loan Paper (TPA & PTM), Transfers, Broker Commission, Refunds, Cancellations, Recovery & Collection, Final Demand Notices and Offer of Possession. Adhoc Requests Name Addition / Deletion, Unit Shifting –Upgrade / Downgrade, Demise Cases, Transfers (Resale).

Team Coordination - Coordinating with Sales, Accounts, Finance, Civil, Legal, Technical, department for necessary interrelationship.

MIS Reports Generation - Responsible for generating MIS for Post Sales Activities and reporting to the Management, Forecasting Reports, Collections.

Home Loan / Banking - Briefing about Home Loan Process to customers, Bank Policies, Co-Ordination with Bank /Bankers for getting the Sanction Letter and Timely Disbursement to achieve the collection targets.

Handover and Possessions - Process for Physical Handover the Flat after clearing all dues and formalities for possession. Co-ordination with Civil Team to get the flat wise status.

Customer Grievances Handling - Claiming through Phone, E-mails, Written Communication (Letters) and Personal Meetings by coordination with various departments such as Sales, Legal, Accounts, Civil etc


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