Backend Operations

3 days ago

Delhi Delhi, India Mantra Care Full time

**About the Role**:
**Responsibilities**:

- **Backend Operations Management**: Oversee and manage all aspects of backend operations, including process optimization, resource allocation, and performance monitoring.
- **TPA Coordination**: Collaborate with Third Party Administrators to ensure seamless integration of services, timely resolution of issues, and adherence to service level agreements.
- **Process Improvement**: Identify opportunities for process improvement and efficiency gains within the operations function, implementing solutions to enhance productivity and quality.
- **Quality Assurance**: Implement and maintain rigorous quality assurance measures to ensure compliance with company standards and regulatory requirements.
- **Team Leadership**: Provide leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and continuous improvement.
- **Data Analysis**: Analyze operational data and metrics to identify trends, patterns, and areas for improvement, and use insights to inform decision-making and strategy.
- **Risk Management**: Identify potential risks to operations and develop strategies to mitigate risks effectively, ensuring business continuity and resilience.
- **Stakeholder Communication**: Communicate regularly with internal stakeholders, including senior management, to provide updates on operational performance, challenges, and opportunities.

**Requirements**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred.
- Proven experience in operations management, with a focus on backend operations.
- Demonstrated experience working with Third Party Administrators (TPA).
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Proven leadership abilities, with experience leading and developing high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong understanding of regulatory requirements and compliance standards relevant to operations.

**Preferred Qualifications**:

- Certification in operations management or related field (e.g., Six Sigma, Lean Management).
- Experience in the healthcare or insurance industry.
- Familiarity with relevant software and tools for operations management and data analysis.

Contact Number: 9310578771

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Delhi - 110063, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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