Senior Aftermarket Engineer

4 days ago

Delhi, Delhi, India Chicago Pneumatic Full time ₹ 1,20,000 - ₹ 1,80,000 per year

As Engineer –Parts & Service for Service division (PTS) of Chicago Pneumatic brand within Power Technique Business Area, you need to support and improve PTS activities in respective region.

  • You need to support and improve PTS activities in respective region.
  • Position will be responsible for the Technical Service & Operations of the Region
  • Position will be responsible for increasing Aftermarket Revenue through promotion of different Aftermarket products and activities in the regions through dealers.
  • The position requires regular domestic travel & frequent interaction with Customers
  • PTS is a dealer driven organisation. Coordination and development of dealer is very important
  • Ensure total Customer satisfaction & retain existing Customer Loyalties
  • Promote service as a business line & promote parts business in the territory through various activities
  • Organise Service Camps in coordination with dealers to increase 1:1 ratio.
  • Implement PGA with dealers for customer segmentation.
  • Special focus on dealer manpower competency development
  • Co-ordination with the Capital Equipment Sales Team and ensure seamless approach to the Customer
  • Meeting Spare Parts Target
  • Regular meeting with Engine OEM to ensure customers satisfaction.
  • Work on focus product and priorities.
  • Impart training to the dealer service team and be their mentor
  • Internal & External customer satisfaction
  • Responsible for regional PTS receivables
  • Good knowledge on MS Office

Experience

  • 5-7 years experience in similar role.

Qualification

  • DME (or) Degree in engineering

Knowledge & Skill

  • Hands on technical knowledge
  • Analytical skill
  • Experience on dealer management
  • Good in MS Office
  • Interpersonal skill and Good team player.
  • Customer Focussed.

Over 110 Years Of Experience
Since 1901, CP has delivered reliability with a deep understanding of customer needs. We are a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Our products are engineered for performance and lasting customer value. People. Passion. Performance. This is our promise.

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