Operations Lead
13 hours ago
Company Description :
HYFIT is a hybrid fitness club designed for the bold and the curious. We are a team of seasoned builders, coaches, and fitness enthusiasts, striving to redefine what fitness looks and feels like in urban India. Our first fitness club is located in HSR Layout, Bangalore, and offers an innovative environment for fitness enthusiasts to thrive.
Role Description :
This is a full-time, on-site Operations Lead role based in HSR Layout, Bangalore.
The role involves managing end to end operations, ensuring an exceptional member experience, coordinating with coaches and internal teams, and contributing to the optimisation of HYFIT's training and business systems.
Key Responsibilities :
• Oversee daily studio operations & maintain a premium member experience
• Manage session schedules, coach coordination, and day-to-day studio standards
• Optimise coaching programmes to ensure consistency, flow, and experience
• Plan daily floor layouts, space allocation, and equipment readiness
• Set clear expectations with coaches regarding session flow, member engagement, and service standards
• Handle member queries, renewals, follow-ups, and frontline service
• Maintain operational checklists, SOPs, and daily reporting
• Manage Falhari Cafe inventory, tracking, restocking, and accountability
• Monitor basic P&L drivers—inventory movement, operational cost checks, and monthly ops metrics
• Support events, community workshops, and special training days
• Coordinate with marketing & sales teams for campaigns and studio activations
Qualifications :
• 0–2 years of experience in operations, admin, fitness management, customer service, or hospitality
• Strong communication and interpersonal abilities
• Highly organised, proactive, and solution-oriented
• Comfortable working in fast-paced, high-performance environments
• Basic proficiency in Excel/Google Sheets
• Must have your own laptop for daily operational tasks
• Passion for fitness, community, and building great member experiences
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