Technical Lead, Desktop

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

We are seeking a highly skilled IT professional to join as Technical Lead, Desktop & Systems Support. This role requires strong technical expertise, leadership skills, and the ability to ensure seamless end-user support, access management, and operational stability. The ideal candidate will balance hands-on problem-solving with mentoring responsibilities while driving process improvements across desktop, systems, and collaboration platforms.

This is a night shift role supporting global operations.

End-User Device & Application Support

• Deliver advanced Level 2 support for laptops, desktops, and mobile devices (Windows/macOS).

• Troubleshoot complex hardware, operating system, and application issues.

• Provide on-site and remote support for monitors, docking stations, printers, and other accessories.

• Support remote/hybrid users via VPN, remote tools, and collaboration platforms.

• Manage AV systems and ensure smooth execution of events and Microsoft Teams webinars.

System & M365 Access Management

• Administer and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).

• Manage Active Directory and Azure AD accounts, groups, and permissions.

• Handle advanced mailbox setups, email flow diagnostics, and distribution lists.

• Support endpoint and identity management platforms (Intune, JAMF).

• Oversee ITSM tool usage (Jira/ServiceNow).

• Drive automation and efficiency through PowerShell scripting and process enhancements.

• Support MFA, SSO, and security compliance.

Leadership & Collaboration

• Act as the primary escalation point for complex issues during night shift operations.

• Mentor and guide junior engineers and service desk staff.

• Collaborate with global IT teams to ensure consistent support and service quality.

• Promote a customer-first culture, ensuring fast, empathetic, and effective resolutions.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, SOPs, and user guides.

• Develop and share internal knowledge base articles.

• Lead process improvements to enhance IT service delivery and user experience.

• 10+ years of IT support experience with expertise in desktop, systems, and end-user technologies.

• Minimum 3 years of hands-on experience in Microsoft 365 administration, Active Directory, and Azure AD.

• Strong knowledge of Windows/macOS platforms and enterprise remote troubleshooting.

• Proven ability to manage escalations and resolve complex issues independently.

• Excellent communication, leadership, and mentoring skills.

• Flexibility to work night shifts supporting global operations.

• Experience with endpoint management tools (Intune, JAMF, SCCM).

• Familiarity with collaboration tools (AV systems, Teams Rooms).

• Experience with ITSM platforms like ServiceNow or Jira.

• Scripting and automation skills (PowerShell, Python).

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.