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Customer Support Executive
2 weeks ago
Job Title: Customer Support Executive
Experience : 0 to 1 year
Location: Pondicherry (ECR Bypass, Kottakuppam)
Work Timing : 9 to 6
IMMEDIATE JOINERS ONLY
Job Description:
We are looking for enthusiastic and dedicated Customer Support Executives to join our
team. You will play a key role in supporting our restaurant clients by managing disputes,
processing claims, and ensuring accurate data maintenance. This role is non-voice, and
requires strong attention to detail, good communication, and a willingness to learn.
Key Responsibilities:
• Process and manage claims for restaurant clients using our proprietary software.
• Handle dispute management by ensuring timely and accurate resolution.
• Maintain clear and professional written communication with clients regarding their
concerns.
• Collaborate with internal teams to ensure smooth service delivery.
• Follow established processes and procedures to maintain accuracy and consistency.
• Prepare and maintain basic reports in Excel.
• Provide timely updates on claim status and escalate issues when needed.
Qualifications:
• Fresh graduates are welcome to apply.
• Excellent English communication skills (written & reading comprehension).
• Basic knowledge of MS Excel (report preparation is a plus).
• Good problem-solving attitude with a focus on customer satisfaction.
• Self-motivated, hardworking, and eager to learn.
• Flexible to work in rotating shifts, including Sundays.
Educational Requirements:
• Any graduate.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to gain experience in a growing industry.
• Friendly and supportive work environment.
• Career growth opportunities for high performers.
