
Desktop System Support Specialist
5 days ago
Job Overview
Provide technical support to end-users for hardware, software, and network issues. Install, configure, and maintain desktop systems and peripherals ensuring optimal performance.
Troubleshoot and resolve technical problems in a timely manner.
Document incidents, solutions, and maintain accurate records for future reference.
Assist in the setup and configuration of new equipment, ensuring smooth integration with existing systems.
Communicate effectively with end-users to understand their needs and provide tailored solutions.
Mandatory Skills
Troubleshooting, Hardware Maintenance, Software Installation and Network Configuration.
Desirable Skills
Remote Desktop Support Tools and Help Desk Software.
Key Responsibilities
Ensure timely resolution of user queries and issues, providing excellent customer service at all times.
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