Technical Pre-Sales Specialist

5 days ago

Gurgaon, Haryana, India Scaletrix Full time

Job Description

Location:
Gurgaon

Company:

by
Scaletrix.AI
(A Unit of ALabs AI Private Limited)

Role Type:
Full-time | Pre-Sales / Solution Consulting

About

is a next-generation
CPaaS (Communications Platform as a Service)
company built to transform WhatsApp into a high-performance channel for
customer acquisition, sales, and lifecycle engagement
. Our platform empowers digital-first businesses to design complete customer journeys— from lead generation to conversion and retention—by orchestrating
marketing, support, automation, and intelligence
in one unified flow.

We are growing fast and looking for a dynamic
Pre-Sales Executive
who can bridge technology and business, help prospects understand our solution value, and enable the sales team to close deals efficiently.

Role Overview

As a Pre-Sales Executive at , you will work closely with the Sales, Product, and Technical teams to engage prospective clients, understand their business needs, and present tailored solutions using Mindbird's WhatsApp automation platform. You will be responsible for driving technical validation, demos, solution proposals, and ensuring prospects clearly understand the impact our platform can make on their business.

Key Responsibilities

1. Discovery & Requirement Analysis

  • Engage with inbound and outbound leads to understand their business challenges, workflows, and customer engagement needs.
  • Conduct requirement-gathering sessions to map client use cases to 's capabilities.

2. Product Demonstrations

  • Deliver compelling, customised platform demos highlighting how improves acquisition, engagement, and retention.
  • Showcase journey orchestration, automation flows, campaign features, and integrations.

3. Solution Design & Proposal Support

  • Design solution flow diagrams, customer journeys, and automation logic based on client requirements.
  • Prepare proposals, presentations, and ROI models for clients.
  • Collaborate with product and engineering teams to suggest feasible integrations or feature enhancements.

4. Sales Enablement

  • Assist the sales team in technical qualification, objection handling, and closing deals.
  • Provide inputs for RFPs, pricing, and competitive positioning.

5. Relationship & Communication

  • Maintain strong communication with prospects throughout the evaluation cycle.
  • Clearly articulate our value proposition and differentiation in the CPaaS/WhatsApp automation space.

Required Skills & Qualifications

  • 1–3 years of experience in Pre-Sales, Solution Consulting, SaaS Sales Support, or Customer Success (preferably in CPaaS/MarTech/Automation/CRM domains).
  • Strong understanding of WhatsApp Business API, automation tools, marketing automation, or customer engagement platforms (preferred).
  • Excellent communication skills—both verbal and written.
  • Ability to translate business requirements into technical solutions.
  • Experience giving demos and preparing solution documents.
  • Strong analytical and problem-solving abilities.
  • Comfort working in a fast-paced startup environment.

Good to Have

  • Experience working with APIs, webhooks, or CRM integrations.
  • Understanding of sales funnels, lead qualification, and lifecycle marketing.
  • Familiarity with tools like HubSpot, Freshworks, Kaleyra, or other CPaaS providers.

What We Offer

  • Opportunity to be part of a high-growth, next-gen CPaaS startup.
  • Flat hierarchy, ownership culture, and rapid career growth.
  • Competitive compensation + performance-linked incentives.

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