Operations Manager – Order Entry

1 day ago


Hyderabad, Telangana, India Namya IT SOLUTIONS LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hiring: Operations Manager – Order Entry (BPO) | Hyderabad (On-site)

Namya IT Solutions LLP is looking for an experienced Operations Manager to lead our Order Entry / Order Processing team.

Location: Hyderabad – On-site

Shift: General Shift

About the Role

We are seeking a strong operations leader who can manage end-to-end Order Entry processes, ensure accuracy, drive team performance, and maintain excellent client relationships.

Responsibilities


• Manage day-to-day Order Entry / Order Management operations


• Ensure SLA, TAT, and quality adherence


• Lead, mentor & develop a team of Associates and Team Leads


• Handle client escalations and participate in review calls


• Conduct QA checks, RCA, and implement process improvements


• Prepare dashboards and track productivity & accuracy metrics


• Maintain updated SOPs and compliance standards

Required Experience


• 8–12+ years in BPO Operations (Order Entry / Order Management preferred)


• Strong experience working with ERP/CRM tools (Oracle, SAP)


• Excellent communication & stakeholder management skills


• Proven ability to lead teams of 40–60+ members


• Strong analytical and problem-solving mindset

Nice to Have


• Experience with international clients


• Understanding of automation workflows


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