Body Shop Advisor

1 day ago

Dhenkanal District Orissa, India MARUTI SUZUKI SKY AUTOMOBILES Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Customer Interaction: Greet customers, listen to their concerns, and provide a positive and professional experience.
  • Damage Assessment: Inspect vehicles to identify damage and document customer concerns for repair estimates.
  • Repair Planning: Create detailed repair plans, including accurate cost and time estimates, and explain them to customers.
  • Coordination: Work with technicians to ensure repairs are done correctly and on time, and coordinate with parts staff.
  • Communication: Keep customers informed about the status of their vehicle, including any changes to the schedule or costs.
  • Insurance and Billing: Manage insurance claims, communicate with insurance adjusters, and handle billing and other administrative tasks.
  • Quality Control: Ensure the quality of the repairs meets the required standards and customer satisfaction is achieved before the vehicle is returned.

Required skills and qualifications :

  • Excellent communication and interpersonal skills.
  • Strong customer service and "WOW" service skills.
  • Knowledge of auto body repair processes, parts, and common issues.
  • Familiarity with insurance claim procedures.
  • Proficiency in using estimating software and other shop management systems.
  • Ability to work with basic math and financial calculations for estimates.

Job Type: Full-time

Work Location: In person

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