Customer Service Executive(WFH)
4 days ago
Decision-making
Qualification / Education and other Requirements:
Education- Any 10th, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
- Good Interpersonal skills, numerical and analytical ability.
- Decision making skills.
- Language required: English, Hindi, Kannada OR English, Hindi, TeTelugulegu OR
English, Kannada, Tamil.
- Proficient in MS-Office (Excel, Word).
- Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
- Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam, good speed Internet connection and power backup is a must**
Role and Responsibility Customer Service Expert L-1
- Act as relationship manager for the Paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through
open and interactive communication.
- Identify and assess customers needs.
- Service customer in finding the right tenant / house as per the requirement of customer.
- Dial outbound and attend inbound calls of customer and leads.
- Use internal tools and methods to provide best possible service to the customer.
- Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
- Go extra mile to provide excellent customer service.
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