Quality Executive – BPO International Blended UK Process
3 days ago
We are hiring a Quality Analyst (QA) to join our team for an international blended UK process. The QA will be responsible for monitoring customer interactions, providing feedback to agents and ensuring high service quality and compliance.
Key Responsibilities:
- Monitor calls, chats, and emails for quality and compliance
- Provide feedback and coaching to improve agent performance
- Maintain QA reports and scorecards
- Conduct audits of customer interactions
- Collaborate with trainers and team leads to improve processes
Requirements:
- Minimum 1 year of QA experience in a BPO or customer service role
- Education - HSC Plus or Bachelor's degree
- Knowledge of key customer service metrics (CSAT, FCR, AHT, QA scores)
- Strong communication and analytical skills
- Proficiency in MS Excel and QA tools
- Willingness to work in shifts / 5 Days working / Day Rotational Shift
For more details or to apply, feel free to call or WhatsApp us at .
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Rotational shift
- UK shift
Experience:
- Quality Scoring & Auditing: 1 year (Required)
- Knowledge of KPIs: CSAT, AHT, FCR, QA Score, NPS: 1 year (Required)
- Quality Monitoring Analyst: 1 year (Required)
- Quality Control Analyst – BPO Voice & Chat: 1 year (Required)
- Customer Service Quality Analyst: 1 year (Required)
- QA Executive – BPO Operations: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Speak with the employer
-
Customer Service Advisor
1 week ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeWe are hiring **Customer Service Advisor**for International Blended Process to join our team at our organisation in Kisan Nagar Wagle Estate Thane West. **Excellent verbal and written English communication skills required.** Education - HSC Plus or Bachelor's degree **Fresher can apply** OR Minimum [1] year of experience in customer service OR in a...
-
Customer Service Advisor
1 week ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeMihir Infinite is seeking motivated and customer-oriented individuals to join our team as **Customer Service Advisors** for our International Blended Process. This is a fantastic opportunity to be part of a dynamic team committed to delivering excellent customer service. **Key Responsibilities**: - Demonstrate strong problem-solving abilities while...
-
International BPO Sales process
2 days ago
Wagle Estate, Thane, Maharashtra, India Narith business services private limited Full time ₹ 20,000 - ₹ 35,000 per yearUrgent Hiring for international BPO (Thane wagle Estate)(Candidates must have experience in BPO US/UK voice process /Sales process)Note : Candidates who has Excellent Communication skills in English can only applyFreshers with excellent English can applyShift Window: 6:30 PM to 6:30 AM (10-hours login required) Weekly off: Any two days in the week Rotational...
-
Quality Analyst international BPO
3 days ago
Wagle Estate, Thane, Maharashtra, India Narith business services private limited Full time ₹ 3,00,000 - ₹ 5,00,000 per yearUrgent Hiring for Quality Analysis international BPO (QA)For INTERNATIONAL BPO CUSTOMER SERVICE PROCESSMust have experience in US Intentional PROCESSJob role : Monitoring calls and giving feedback to candidatesAnd other activities of QA needs to be done**Excellent communication skills in English Required**CALL HR: Job Type: Full-timePay: ₹30, ₹50,000.00...
-
Customer Service
3 days ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeWe are hiring for **Customer Service Advisor**for International Blended Process. **Excellent verbal and written English communication skills required.** Education - HSC Plus or Bachelor's degree Experience in the International Call centre will be an add-on. Willingness to work in shifts / 5 Days working / Day Shift Rotational For more details, you can...
-
Email Chat Support Executive
1 week ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeWe are recruiting **Customer Service Advisor**for International Blended Process. **Excellent verbal and written English communication skills required.** Education - HSC Plus or Bachelor's degree Experience in the International Call centre will be an add-on. Willingness to work in shifts / 5 Days working / Day Shift Rotational. For more details, you can...
-
Process Trainer Bpo
3 days ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time**Key Responsibilities**: - **Training & Development**: Design and develop comprehensive training materials, including manuals, e-learning modules, and presentations tailored to specific operational needs. - **Conduct Training Sessions**: Facilitate engaging training sessions for new hires and existing employees on processes, systems, and best practices. -...
-
Inbound Customer Service Advisor
1 day ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeWe're Hiring! - **Inbound Customer Service Advisor** (International Blended Process) **Key Responsibilities** - Resolve customer issues effectively while ensuring a high level of satisfaction. - Log all customer interactions and feedback accurately in internal systems. - Maintain records of issues and resolutions for quality tracking and...
-
Customer Service
1 day ago
Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full timeWe are Hiring **Customer Service Advisor**for International Blended Process to join our team at our organisation in Kisan Nagar Wagle Estate Thane West. **Excellent verbal and written English communication skills required.** Education - HSC Plus or Bachelor's degree Experience in the International Call centre will be an add-on. Willingness to work in...
-
International Bpo
1 week ago
Wagle Estate, Thane, Maharashtra, India Jinty AT Services Full time**Key Responsibilities**: - Make outbound calls to international clients based on pre-defined lists or leads. - Handle inbound calls professionally and address customer queries related to products, services, or general inquiries. - Understand customer needs and offer solutions to meet their requirements. - Achieve and exceed monthly targets in terms of...