Investigation Specialist ARA, SIV

2 days ago

Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 24,00,000 per year
DESCRIPTION

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not ok until after the training period, therefore flexibility is required.

Key job responsibilities

As part of your role, you will have the opportunity to:

  • Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer's, or merchants.

  • Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.

  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.

  • Participate in other special projects/assignments and Partner with appropriate business teams as necessary.

  • Consistently achieve/exceed weekly productivity and quality standards.

About the team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and

builds the software systems, risk models and operational processes that minimize risk and maximize trust in

BASIC QUALIFICATIONS
  • Proficiency in both English and Arabic with an ability to compose grammatically correct, concise and accurate written responses
  • Experience working with Microsoft Office including Outlook, Word and Excel
PREFERRED QUALIFICATIONS
  • Previous work experience in a customer service/retail environment
  • Knowledge of or experience in a fraud/risk management environment
  • Experience in insurance, finance, data analysis, research, translation or training
  • Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority
  • Self-disciplined, diligent, proactive and detail oriented
  • Excellent problem-solving skills
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Investigation Specialist ARA, SIV

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse...

  • Investigation Specialist

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job summaryInvestigation Specialist (Work from Home)"Please note that this job is a seasonal role (FTC) on the payroll of Amazon."About the teamThe mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology,...

  • Fraud Investigator

    1 week ago

    Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 9,00,000 - ₹ 13,50,000 per year

    Desired Candidate ProfileExperience required- Need minimum 2 years of experience in international fraud investigation.Salary- 7.5LPA+ incentivesShift- USLocation- Hebbalcall call call call call Roles and ResponsibilitiesMain responsibilitiesConduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques,...

  • Sr. Investigation Specialist, MFN Fulfillment

    5 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    BAP team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org. The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and/or financial...

  • Sr. Investigation Specialist, MFN Fulfillment

    5 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DESCRIPTIONBAP team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org. The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and/or...

  • SLP Specialist INTL, SLP

    5 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the "SLP MDR Concessions Abuse Program" and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.The primary objective of the SLP Specialist is to provide security...

  • SLP Specialist INTL, SLP

    4 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DESCRIPTIONINSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the "SLP MDR Concessions Abuse Program" and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.The primary objective of the SLP Specialist is to provide...

  • Fraud Investigator(AML)sanctions Salary Upto 8 L/A

    2 days ago

    Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 9,60,00,000 - ₹ 12,00,00,000 per year

    Desired Candidate ProfileExperience required- Need minimum 1 year of experience in international fraud investigation,AML,KYC,SanctionsSalary- 8LPA+ incentivesShift- USLocation- Hebbalcall call call call Roles and ResponsibilitiesMain responsibilitiesConduct investigations into allegations of complex fraud using specialist knowledge in interviewing...

  • Clinical Research Associate II

    5 days ago

    Bengaluru, Karnataka, India Parexel Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.Each of us, no matter what we do at...

  • Security Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeSecurity Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Security Specialist Job OpportunityThis role is ideal for a skilled Security Specialist who can drive the company's incident response and threat hunting efforts.The Security Specialist will join a team of experienced professionals working to protect the organization's digital assets from cyber threats.Responsibilities:Incident Response: Respond to and manage...