Sr. Investigation Specialist, MFN Fulfillment
2 days ago
Key job responsibilities
1. Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
2. Perform quality audits for BAP team and handle escalations
3. Provide support as and when required for overtime, deep dives, mentoring new batches, escalations and cross training
4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.
5. Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
6. Communicate effectively both in verbal and written form on all investigative matters
7. Execute key team priorities and assists teammates with execution
8. Support new hires or focus group investigators in the team to help them meet require performance standards
Basic Qualifications:
- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or a CMA and experience communicating results to senior leadership
Preferred Qualifications:
- Master's degree, or PMP
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