Sr. Investigation Specialist, MFN Fulfillment

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year
DESCRIPTION

BAP team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org. The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and/or financial impact to Amazon. We are looking for Sr. Investigation Specialist who are technically competent, self-motivated individuals with the objective to deliver sustainable results. Ideal applicants will have experience in BAP investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used in day to day work.

Key job responsibilities

1. Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs

2. Perform quality audits for BAP team and handle escalations

3. Provide support as and when required for overtime, deep dives, mentoring new batches, escalations and cross training

4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.

5. Work on projects that design/improve tools or processes by testing and/or develops recommendations for management

6. Communicate effectively both in verbal and written form on all investigative matters

7. Execute key team priorities and assists teammates with execution

8. Support new hires or focus group investigators in the team to help them meet require performance standards

BASIC QUALIFICATIONS
  • Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or a CMA and experience communicating results to senior leadership
PREFERRED QUALIFICATIONS
  • Master's degree, or PMP

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Sr. Investigation Specialist, MFN Fulfillment

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    BAP team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org. The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and/or financial...

  • Sr. Program Manager, MFN Fulfillment

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

  • Sr. Program Manager, MFN Fulfillment

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as...

  • Sr. Escalation Specialist, BRP Escalations

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    We are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Product Manager, WW External Fulfillment

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DESCRIPTIONAs we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship...

  • Product Manager, WW External Fulfillment

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship their orders...

  • Sr. Escalation Specialist, BRP Escalations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Sr. Escalation Specialist, BRP Escalations

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...

  • Manager, SR Investigator, FC Investigative Reporting

    10 hours ago

    Bengaluru, Karnataka, India HSBC Full time

    Job Title: Manager, SR Investigator, FC Investigative ReportingBusiness: Risk and ComplaincePurpose of the role  The Senior Investigator role is responsible for conducting financial crime investigations, in accordance with the Investigative Reporting Instructions, to assess where potential financial crime risk is present, assess appropriate referrals for...

  • Network Fulfillment Engineer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Capgemini Engineering Full time

    Network Fulfilment Engineer | 6 To 9 yr | BangaloreNetwork Fulfilment Engineer – NokiaKey Responsibilities:Review business requirements and design documents (HLD/LLD).Prepare and execute provisioning procedures and MoPs.Deliver solutions across lab, pre-prod, and production environments.Automate implementation using NETCONF-YANG and Python.Must-Have...