Process Expert/Senior Process Expert/Specialist

2 weeks ago

Chennai, Tamil Nadu, India A.P. Moller - Maersk Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Purpose/summary

The FINOPS Agent ensures efficient execution of financial operations (FINOPS) in partnership with Area Operations , driving TbM  FINOPS performance through timely invoicing, accurate payments, and profitability reporting, while collaborating with frontline teams to reduce costs and prevent revenue leakage.

Key responsibilities

a) Perform order entry and updates using platforms such as Trinium and WebEc
b) Monitor and update appointments, including Full & Empty container tracking and reconciliation

c) Identify gaps in FINOPS process and establish performance projects with rigorous follow-up and status reporting
d) Support real-time customer service updates related to delivery appointments, ISA numbers, releases, and carrier assignments
e) Maintain data integrity across multiple systems and reports
f) Assist with terminal site updates and appointment scheduling
g) Collaborate with internal teams to ensure timely and accurate communication
h) Participate in daily operational tasks such as "Stop the Clock" reporting, chassis tracking, and appointment cancellations
i) Track and enter accessorial charges with customer approval when required, and upload backup documentation

Required experience & skills

Graduate, ideally Finance and Accounting Willing to work in full night shifts Should carry 3-5 years of min experience in Shipping & logistics industry Prior experience with documentation review, data entry, reporting, Landside execution will be an advantage Should be able to effectively communicate with internal and external stakeholders Good working knowledge of MS Office products including Word, Excel, and PowerPoint.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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