
Senior Process Expert
1 day ago
- Manage customer communication channels and ensure timely resolution of cases and queries.
- Support customer onboarding and relationship management with a focus on clients exporting from Africa to US & Europe.
- Coordinate multi-carrier operations, ensuring smooth freight forwarding workflows.
- Perform skilled administrative tasks including ISF filing and data management using MODS.
- Handle contract administration and support dispute resolution processes.
- Execute tasks independently using standardized procedures and escalate non-routine issues when required.
- Collaborate with internal teams and external carriers to ensure consistent and reliable service delivery.
- Graduate with 2–5 years of experience in logistics, supply chain, or freight forwarding domains.
- Proven experience coordinating with external carriers and managing end-to-end process flows.
- Working knowledge of MODS, ISF filing, and MS Excel.
- Familiarity with administrative and case management procedures.
- Strong verbal and written communication skills, especially for handling international clients.
- Ability to work independently on tasks of limited scope and complexity, exercising sound judgment within defined boundaries.
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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