Director of Aftermarket Supply Chain

Job Description:

What You'll Do: As Director of Aftermarket Supply Chain, you will lead the global aftermarket planning and fulfillment team. You'll manage a team of planners and own the end-to-end planning cycle across demand planning, inventory, fulfillment, reverse fulfillment, and scrap management. This role requires a proven leader who can drive operational excellence, optimize processes, and partner cross-functionally to deliver on commitments. You'll also be accountable for leading reviews with internal stakeholders and developing talent within your team.

Key Responsibilities:

• Lead and manage a team of planners, providing direction, coaching, and performance management.
• Develop and run demand planning for aftermarket channels leveraging statistical and consensus-based models.
• Develop and execute inventory planning strategies for global warehouses to maintain service levels and optimize working capital.
• Manage fulfillment planning, including order allocation and delivery tracking to meet customer commitments.
• Oversee reverse fulfillment processes, including RMAs, material diversions, and returns management.
• Direct global scrap management programs, ensuring compliance, cost efficiency, and sustainability.
• Drive operational performance reviews:
• • Monthly internal business reviews focused on core metrics.
• Quarterly business reviews with internal customers to present performance, collect feedback, and align priorities.
• Partner cross-functionally with operations, logistics, finance, and customer success teams to drive continuous improvement and resolve escalations.

Ideal Profile:

• Strong leadership presence with the ability to inspire, mentor, and develop high-performing teams
• Excellent analytical and problem-solving skills; comfortable with complex data and metrics-driven decision making.
• Exceptional communication skills with the ability to engage and influence across all levels of the organization.
• Proven track record of driving process improvements and implementing best practices in supply chain planning.
• Customer-centric mindset with a commitment to responsiveness and service excellence.
• Demonstrated cross-cultural and global leadership experience, with the ability to effectively manage teams and operations across multiple regions.
• Ability to travel domestically and internationally up to 15%.

Preferred Qualifications

• 15+ years of experience in supply chain management, with at least 8 years in leadership roles.
• Bachelor's degree in Supply Chain, Business, Engineering, or related field (Master's degree preferred).
• Experience living internationally.
• 10+ years' experience in aftermarket, service, or spare parts supply chain.
• Experience developing and sustaining a global strategy for
• Deep expertise in demand planning, inventory management, fulfillment, and reverse logistics.
• Familiarity with global distribution operations and multi-regional planning.
• Proficiency with enterprise planning systems (ERP, CRP, TMS) and advanced analytics tools.
• Demonstrated experience leading performance reviews and stakeholder engagement at senior levels.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.