Installation Manager

17 hours ago

Gurgaon, Haryana, India Proviso Full time ₹ 3,84,000 per year

Key Responsibilities

Customer Coordination

  • Gather inputs on site readiness from customers before scheduling installations.
  • Coordinate with customers for their availability and confirm schedules in advance.
  • Ensure all necessary site information (power supply, internet, space, safety requirements, etc.) is collected and communicated to the team.

Installation Planning & Execution

  • Assign installation team members based on skillset, availability, and project requirements.
  • Ensure installations are carried out smoothly, within timelines, and as per company standards.
  • Provide on-site/off-site support to the team in case of technical issues.
  • Monitor the progress of installations and promptly address escalations.

Support Visits Management

  • Handle coordination for support visits to resolve issues faced by existing customers.
  • Ensure timely deployment of the support team for maintenance and troubleshooting.
  • Track issues and resolutions to prevent recurrence and improve efficiency.

Team Management & Guidance

  • Supervise installation and support teams, ensuring productivity and accountability.
  • Provide technical assistance and mentoring to team members.
  • Facilitate knowledge-sharing within the team to handle complex issues effectively.

Reporting & Documentation

  • Maintain records of installations, support visits, issues faced, and resolutions provided.
  • Keep reimbursement records updated and accurate.
  • Ensure timely sharing of all reports, records, and reimbursement data.
  • Follow up actively whenever there are delays in data submission or process completion.
  • Collect customer feedback post-installation or support visit to ensure satisfaction.

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • installation, technical support, or field service roles: 2 years (Required)

Work Location: In person

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