Inside Sales Manager

2 weeks ago

Gurgaon, Haryana, India AGRIM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Funnel Ownership

Drive Performance Across

  • Lead to KYC: Convert incoming leads into KYC-completed users.
  • Install to KYC: Convert app installs into verified KYC accounts.
  • KYC to Transact: Activate users to place their first order.
  • Define funnel SOPs, call cadences, and conversion scripts for each stage.
  • Identify and fix bottlenecks through continuous process iteration.

Team Management

  • Build and Lead a team of 200+ inside sales agents through a strong middle management layer (Team Leads, Assistant Managers).
  • Drive daily discipline, performance reviews, call quality audits, and productivity improvement.
  • Build robust hiring, training, and onboarding processes for team scaling.

Metrics & Reporting

  • Own and publish dashboards for:
  • Conversion rates across all funnel stages
  • Agent productivity (calls/hour, conversions/hour)
  • Cost per transacting retailer
  • Coordinate with CRM/Tech/Product to improve conversion through better tooling, targeting, and automation.

Experimentation & Feedback Loop

  • Run weekly A/B tests on scripts, timing, nudges, messaging.
  • Identify trends from call logs, drop-offs, and CRM data.
  • Create feedback loops for Product, Marketing, and Growth

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