Spanish Language Specialist

Spanish Language Specialist - Health Insurance - Metrics, Analytics & Reporting

Mercer is seeking candidates for the following position based in their Noida Office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Spanish Language Specialist - Health Insurance - Metrics, Analytics & Reporting

What can you expect?

Global Benefits Management - A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market. We provide aggregated reporting, coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company

This role is to support GBM COE Team Manager in data analysis and reporting (KPIs, SLAs, operational dashboards, Clients portfolio, revenue, profitability, management and team reporting).

• The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
• Manage the timeliness and quality of Client deliverables - before, during and after renewal or implementation Work with the consultants to develop reporting and presentations for Client meetings based on client requirements Perform quality checks (by more experienced colleagues) Lead Implementation and Onboarding processes
• Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
• Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc. Liaise with local brokers on renewal strategy if needed, to ensure the Rules of the Road are followed Manage ad-hoc client requests including problem-solving on administrative and operations issues source the details from System Admin Team and local brokers, when needed Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients Liaising with local brokers to gather information not captured by GBM Analytics including the nature of local discussions impacting the insurance placement or plan design strategy Provide reporting from GBM Analytics or excel for clients as required.
• Maintain relationship with MCG team and ensure client expectations are met.

Note that this role will work with the GBM/Consulting team, System Admin Team, local brokers and in some cases regional (RBM) teams and might have direct Client contact in the future.

GBMA and Mercer Gold+ Platform Management Support for System Admin Team.

• Complete assigned tasks in GBM Analytics and data entry as required into that tool. This includes initiating renewals in the application and following up with local brokers to ensure they complete their GBM Analytics tasks in an accurate and timely manner Update relevant Insurance financial and plan design data on MG+ based on policy documents and reports supplied by local broking teams. Clarify information with local brokers when necessary and ensure broker peer review is obtained.

Assistance with overall GBM intellectual capital (projects).

• To include assistance building a qualitative assessment of insurers, hot topics by country, and other items as needed.

We will count on you to

Jira GBM Escalation process management Support GBM Unit in:

• Reviewing incoming submissions, drafting and sending escalation to all Tier levels and informing reporter on the issue
• Collecting information on issue resolution and providing updates to reporter (reescalation if necessary)
• Managing communication between reporter and all escalation points
• Keeping Jira system up to date
• Providing regular reporting on issue resolution to COE Management and GBM Leadership

Team/management reporting supporting GBM Management in delivery of team, clients and countries reporting by:

• Collecting relevant data, analyze information, develop reports / presentations and other documents to support strategic discussions
• Run various reports based on internal data sources
• Developing and updating predesigned dashboards
• Supporting GBM COE Leadership team in creating meaningful and informative monthly, weekly, daily reporting, and updating it regularly.
• Provides ad-hoc reporting
• Prepares documentation for report specifications
• Supporting with report automation

Contribute to other strategic initiatives of the GBM CoE

Other projects participation in other strategic GBM COE projects:

• Automailer
• Jira implementation
• Data cleansing project

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 3+ years experience overall
• Good knowledge of Spanish Language
• Prior experience in Advanced Excel, Python, VBA, HTML
• Project management, enterprise reporting, preferably in professional services industry. Demonstrated success: performing analysis in excel, communicating to leadership, drafting PPT slides
• Exceptional attention to details;
• Exceptional analytical skills;
• Very good knowledge of MS Office Tools (Excel, PowerPoint, Word, Access);
• Programming skills (VBA, Python, HTML etc.) would be an asset
• Good knowledge of GBM Analytics and MercerGold+;
• Good knowledge of GBM implementation and renewal processes;
• Be able to structure business information and translate them into clear conclusions
• Strong oral and written communication skills;
• Ability to prioritize and handle multiple tasks in a demanding work environment with little supervision;
• Ability to manage timelines for critical deliverables and keep open communication channels on progress with little supervision;
• Ability to partner and work with colleagues locally and globally to meet the deliverables
• Ability to work independently with minimum supervision and in a team

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.