HR Manager
2 days ago
Talent Acquisition & Hiring
- Manage end-to-end recruitment for inbound customer support roles (CSA, Sr. CSA, Team Leaders, QA, Trainers, etc.).
- Coordinate sourcing, screening, interviewing, assessments, offer roll-out, and onboarding.
- Maintain hiring SLAs to meet process ramp-up requirements and attrition backfills.
Employee Onboarding & Induction
- Conduct HR induction, documentation, background verification, and policy briefing.
- Ensure smooth joining formalities and handover to training/operations.
Employee Engagement & Retention
- Plan employee engagement activities, R&R programs, and motivational initiatives for support staff.
- Identify attrition trends and implement retention strategies to reduce employee turnover.
- Conduct skip-level meetings, grievance handling, and exit interviews.
Performance Management
- Drive the performance appraisal cycle for support teams and leadership roles.
- Work closely with operations for PIP (Performance Improvement Plans) and career development programs.
Payroll, Compliance & HR Operations
- Manage attendance, leaves, shifts, and payroll coordination.
- Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act, etc.).
- Maintain HRMS records, employee files, and HR audit documentation.
Policy Implementation & Discipline
- Implement HR policies, code of conduct, and disciplinary procedures.
- Resolve employee disputes, grievances, and escalate issues when necessary.
Training & Development Coordination
- Work with L&D / Training teams to identify skill gaps and execute training calendars.
- Support soft skills, communication, and leadership development programs.
Stakeholder Collaboration
- Work closely with Operations, WFM, Quality, and Training teams to support manpower planning and employee well-being.
- Serve as HR business partner for inbound customer support vertical.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Education:
- Master's (Preferred)
Experience:
- HRBP: 2 years (Required)
Work Location: In person
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