HR Manager

1 day ago

Jamshedpur, Jharkhand, India Innotech Global Full time ₹ 3,00,000 - ₹ 3,60,000 per year

 Talent Acquisition & Hiring

  • Manage end-to-end recruitment for inbound customer support roles (CSA, Sr. CSA, Team Leaders, QA, Trainers, etc.).
  • Coordinate sourcing, screening, interviewing, assessments, offer roll-out, and onboarding.
  • Maintain hiring SLAs to meet process ramp-up requirements and attrition backfills.

 Employee Onboarding & Induction

  • Conduct HR induction, documentation, background verification, and policy briefing.
  • Ensure smooth joining formalities and handover to training/operations.

 Employee Engagement & Retention

  • Plan employee engagement activities, R&R programs, and motivational initiatives for support staff.
  • Identify attrition trends and implement retention strategies to reduce employee turnover.
  • Conduct skip-level meetings, grievance handling, and exit interviews.

 Performance Management

  • Drive the performance appraisal cycle for support teams and leadership roles.
  • Work closely with operations for PIP (Performance Improvement Plans) and career development programs.

 Payroll, Compliance & HR Operations

  • Manage attendance, leaves, shifts, and payroll coordination.
  • Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act, etc.).
  • Maintain HRMS records, employee files, and HR audit documentation.

 Policy Implementation & Discipline

  • Implement HR policies, code of conduct, and disciplinary procedures.
  • Resolve employee disputes, grievances, and escalate issues when necessary.

 Training & Development Coordination

  • Work with L&D / Training teams to identify skill gaps and execute training calendars.
  • Support soft skills, communication, and leadership development programs.

 Stakeholder Collaboration

  • Work closely with Operations, WFM, Quality, and Training teams to support manpower planning and employee well-being.
  • Serve as HR business partner for inbound customer support vertical.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Education:

  • Master's (Preferred)

Experience:

  • HRBP: 2 years (Required)

Work Location: In person

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