Area Operations Manager

2 days ago

Jamshedpur, Jharkhand, India Lenskart Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Area Operations ManagerDirect Reportees: Store ManagersInteractions: Internal and External Stakeholders.Description:You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching.We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks.Key Responsibilities:Sales Leadership:Developing & driving sales strategy for your area & team with focus on revenue goals.Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractorsDrive high performance culture in your area across the metrics mentioned aboveAssessing business and performance trends regularly & build improvement opportunities.Serve as critical strategy planning link between Corporate and the field organization.Translate corporate goals including financial returns, sales growth and market share, intoBusiness plans.Assess field capability and establish performance priorities at group level.People leadership:Partnership with Store Managers & HR team to make sure stores are adequately staffed.Leading leaders, coaching and developing future talentAssess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communicationFormal & Informal performance management for store managers they are responsible forResponsible for establishing a culture that embraces diversity and maximizes the learnings froma diverse team.Retain talent -> Reduce attritionOrganisational leadership:Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area levelManaging the top and bottom line effectively of the assigned territory and storesResponsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition.Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.

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