Client Servicing Executive

2 days ago

Goregaon Mumbai Maharashtra, India Team HR Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Job Title: Client Service Executive – Team Lead (Consultancy Background)

Location: Goregaon East

Job Summary:

We are seeking a Client Service Executive (Team Lead) with strong experience in client relationship management and a consultancy background. The ideal candidate will be responsible for overseeing a team of client service professionals, managing end-to-end client engagement, and ensuring exceptional service delivery. This role requires strategic thinking, excellent communication skills, and the ability to build long-term relationships with clients while mentoring and guiding the team.

Key Responsibilities:

Client Relationship Management

  • Act as the primary point of contact for key clients, ensuring high satisfaction and retention.
  • Understand client needs and provide tailored consultancy-driven solutions.
  • Build and maintain strong, long-term client relationships through regular communication and service reviews.
  • Manage client escalations promptly and effectively.

Team Leadership & Management

  • Lead, guide, and motivate a team of Client Service Executives.
  • Assign tasks, monitor performance, and ensure timely delivery of client deliverables.
  • Conduct regular team meetings, performance reviews, and provide coaching for professional development.
  • Foster a collaborative and high-performance team culture.

Operational & Strategic Responsibilities

  • Collaborate with internal departments (sales, operations, finance, HR, etc.) to ensure seamless client service delivery.
  • Analyze client data and feedback to identify service improvement opportunities.
  • Support business growth through upselling and cross-selling of services.
  • Contribute to developing and implementing client service strategies aligned with business goals.
  • Ensure compliance with company policies, quality standards, and client SLAs.

Key Skills & Competencies

  • Strong leadership and people management skills.
  • Excellent client relationship management and communication skills.
  • Consultancy or advisory mindset with problem-solving orientation.
  • Strategic thinking and ability to translate insights into action.
  • Strong analytical, organizational, and multitasking abilities.
  • Proficiency in MS Office, CRM tools, and reporting systems.

Educational Qualification & Experience

  • Bachelor's or Master's degree in Business Administration, Marketing, or related field.
  • 4–8 years of experience in client servicing, consulting, or account management roles.
  • At least 1–2 years of team management experience preferred.
  • Prior experience in a consulting firm or service-based industry is a must.

Key Performance Indicators (KPIs)

  • Client satisfaction and retention scores.
  • Team performance and productivity metrics.
  • Service delivery timelines and quality.
  • Revenue growth from existing clients.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

  • Client Servicing Executive

    6 days ago

    Goregaon, Mumbai, Maharashtra, India Pentacle Designing Solution Full time ₹ 3,60,000 - ₹ 5,00,000 per year

    Client Servicing Executive / ManagerLocation: Goregaon, MumbaiCompany: Pentacle Designing Solutions Pvt. Ltd.LinkedIn - Pentacle DesignsAbout UsPentacle is a specialized healthcare advertising agency with deep expertise in pharmaceuticals, life sciences, medical devices, and consumer health products.As a full-service creative agency, we offer end-to-end...

  • Client Servicing Executive

    7 days ago

    Goregaon, Mumbai, Maharashtra, India STREETVIEW FOODS LLP Full time

    A Client Service Executive's primary responsibility is to build and maintain strong relationships with clients, ensuring their satisfaction and loyalty. They act as the main point of contact, addressing inquiries, resolving issues, and delivering exceptional service. This role often involves understanding client needs, communicating effectively, and...

  • Client Servicing Executive

    7 days ago

    Goregaon, Mumbai, Maharashtra, India ShotFormats Digital Production pvt Ltd Full time

    Shotformats Digital Productions Private Limited is a promising digital distribution and a new media company that develops innovative digital platforms, products, and content to service and reach audiences via varied digital distribution streams. The company's unique position in the market as an eager innovator and unremitting trendsetter has established new...

  • Client-Services Executive

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India Eggfirst Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job SummaryLocation:Goregaon (East)Position:Executive-Client ServicesTechnical Skillset:NAExperience:1-3 yrs (Digital Agency Exp mandatory)Job Responsibilities:Excellent presentation, oral and written communication skills.Industry research capabilities, to understand Clients business environment.A good eye for details.Dynamic, self-motivated team player with...

  • Client Service Executive

    4 days ago

    Goregaon East, Mumbai, Maharashtra, India Indigital Technologies LLP Full time

    **Job Summary**: We are seeking a proactive and customer-focused Client Service Executive to join our team. In this role, you will act as a primary point of contact for our clients, ensuring high-quality service delivery and client satisfaction. Your ability to understand client needs, resolve issues efficiently, and build strong relationships will be key to...

  • Client Servicing Executive

    2 weeks ago

    Naupada, Thane, Maharashtra, India Client of Harmony Management Solutions Full time

    Our client is a well know 360 degree Ad agency based in Thane. They are expanding and looking for excellent Client Servicing executive. Please walk in for interview on 10th October between 11am to 3pm. The details will be shared on personal window. - Serving existing clients and managing relationship - Educating clients to improve their product - Execute...

  • Client Servicing Executive

    6 days ago

    Goregaon, Mumbai, Maharashtra, India Crimson Interactive Full time

    **Job description** **Whats in it for you?** - **Global exposure**:Crimson has a diverse employee base that serves international customers across 125 countries. You have a unique opportunity to work with global talents from different parts of the globe with different specializations and backgrounds. At Crimson, we have regional and global projects where you...

  • Client Servicing

    2 weeks ago

    Goregaon, Mumbai, India Crimson Interactive Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and Responsibilities:Efficiently handle the customer service operations for international clients spread across 89countriesTo convince and convert clients in order to meet revenue targetsWork in collaboration with the Project Management Team for efficient project management.Shoulder responsibility for effective email communication with international...

  • Client Servicing Executive

    1 week ago

    Mumbai, Maharashtra, India Talent Corner HR Services Private Limited Full time

    **Role Description** This is a full-time on-site role for a Client Servicing Executive. The Client Servicing Executive will be responsible for managing client relationships, creating presentations, providing customer service, and account management. **Qualifications** - Client Services, Client Relations, and Account Management skills - Experience in...

  • Client Servicing Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Client of Peoplelan LLP Full time

    : - Responsible for speaking to prospective leads looking at investing with the company by explaining the product offerings in detail - Responsible for generating interest and arranging next level meetings/calls w - Maintaining healthy relationship with all business stakeholders Requirements: - Extremely Confident - Strong Communication Skills - Patient and...