Engineer - Customer Service

2 weeks ago

Bengaluru, Karnataka, India Talent21 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Customer Support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts.
  • Conducting remote troubleshooting of Enphase products.
  • Troubleshooting, approving, and executing warranty claims.
  • Providing pre-sales information about Enphase products.
  • Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform.
  • Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.
  • Assisting other team-members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures.
  • Participating in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums.
  • Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
  • Performing other duties as assigned.

Preferred candidate profile

  • Should be a Graduate B.E/B.Tech Should have scored 60% and above in 10th, 12th, and Graduation.
  • Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
  • Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role.
  • Freshers will not be considered for the role.
  • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
  • Strong verbal and written communications skills. Computer literate (PC skills essential, Mac OS desirable) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

  • BE Electrical
  • Exposure to solar/PV-related environments.

  • RCM Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India Apogee Service Pvt. Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Process - Customer ServiceQualification - GraduationFreshers & Experience both can applyLanguage - English + Hindi should be excellent.6 days working & Sunday off.Shift - 9am to 6pmVersant - above 5Immediate joiner required.Job Types: Full-time, PermanentPay: ₹20, ₹25,000.00 per monthWork Location: In person

  • Trainee Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Secure service plus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Trainee field Service Engingeer/ Technician in Electronic City, BangaloreWe are seeking a motivated and detail-oriented Trainee Field Service Engingeer / Technician to support the Installation, maintenance, and troubleshooting of Biometric, CCTV, Networking , software Installation, Gate automation etc. .Key Responsibilities:Installation and...

  • Customer service Engineer

    1 week ago

    Bengaluru, Karnataka, India PerkinElmer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...

  • Customer service Engineer

    1 week ago

    Bengaluru, Karnataka, India PerkinElmer Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Key ResponsibilityTo fulfill aftersales needs of customers in the assigned territoryTo Maintain response time & downtime as per the SLA to assigned customers.Accountable for instruments installation and Warranty service in the Field.Accountable for Billable service and promote the service contracts.Accountable for Accessories & generating lead for...

  • Engineer - Customer Service

    5 days ago

    Bengaluru, Karnataka, India Talent21 Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Dear AspirantGreetings from Talent21As discussed, please find the details of the opportunity for technical customer supportEngineer - Customer ServiceBangalore, IndiaEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with...

  • Lead UIUX Designer

    1 day ago

    Bengaluru, Karnataka, India Customer Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead / Senior UI/UX DesignerAbout UsAt Customer Capital, we've built Staccs — captive commerce platforms that power loyalty-driven marketplaces for global banks, airlines, and brands. From travel and e-commerce to gift vouchers and financing, we help our clients turn their digital real estate into engagement engines.What You'll Do• Design end-to-end B2C...

  • Service Engineer

    2 days ago

    Bengaluru, Karnataka, India Powerpoint Engineering Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionPowerpoint Engineering is a Diesel Generator Sales & Service company with 20 years of experience. We specialize in the fabrication of structures and exhaust systems for diesel generators and industrial machinery. We are dedicated to providing high-quality, reliable service to ensure the satisfaction of our clients. Our extensive expertise...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Size Up Software Services Full time

    Company DescriptionSizeUp is an end-to-end marketing services provider, offering a range of solutions from sales training, staffing, and customer support to lead generation through pay-per-click management and search engine optimization. Our mission is to help businesses enhance their marketing efforts and achieve measurable growth. With a comprehensive...

  • Service Engineer

    7 days ago

    Bengaluru, Karnataka, India Ability Infosystems (I) Full time ₹ 469 per year

    We need hot Vacancy for Service Engineer. We are seeking a proactive and skilled Service Engineer to join our dynamic team at Ability Infosystems BTM Layout Bangalore. In this role, you will be crucial in ensuring the optimal performance, reliability and maintenance of our equipment and systems for our clients. You will combine your technical expertise with...