Senior Analyst

5 days ago

Chandigarh, Chandigarh, India Priority IDC Private Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year
1. Act as a subject matter expert (SME) for all the monitoring tool and systems.
2. Predict major incidents and outages.
3. Define automation strategies to reduce manual intervention.
4. Establish best practices for system reliability, monitoring, and performance tuning.
5. Collaborate with CloudOps,DBA,Business,and Development teams reduce and improve system resilience.
6. Conduct important stakeholder meetings eg : with business team and senior management.
7. Major contribution in escalating Impact 1 calls and ensuring SLA's are maintained.
8. Shadow your team members so that if they are making some mistakes they can be caught a real quick by spot check.

Requirements Team player - Technical mentorship & guidance to team
Communication - Engages with different teams for better communication and relations.
Incident Handling - Proactively Escalates & resolves critical technical issues
Process Compliance - Implements automation, process optimization & maintain data security.
Technical Depth - Deep expertise in system, monitoring tools & troubleshooting.
Spot Checking Team members - Need to Spot check team members if they are making some mistakes.
Preparing Splunk Dashboards Ad-hoc reports
Incident Escalation Efficiency: Ensure resolution for any Impact 1/2 incidents within defined SLAs.
Problem Management: Conduct thorough RCA for recurring incidents and implement permanent fixes to reduce issue recurrence.
Automation: Work on automation initiatives to reduce manual efforts.
Monitoring & Alerting Enhancements: Improve monitoring tools and alert mechanisms to enable proactive issue detection and prevention.
Technical Mentorship: Train and mentor junior engineers to enhance overall technical expertise within the team.
Stakeholder & Cross-Team Collaboration: Act as a bridge between DEV, Ops team, and Business teams for effective communication for any escalation.
Compliance & Security Adherence: Ensure to provide secure data with compliance regulations and security standards to end users.
Learning & Innovation: Research and implement emerging technologies and best practices to improve monitoring support efficiency.

Benefits
  • 5 Days Working
  • One Complimentary Meal per Day
  • Internet Reimbursement
  • Gym Reimbursement
  • Group Medical Insurance
  • Mental Health support benefits
  • Relocation Assistance (if Applicable)


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