Non Customer Service Healthcare General Manager
2 weeks ago
Job Responsibilities:
- Manage and lead a team of 300+ members with a direct span of control of 3 6 leads / managers.
- Oversee account management and revenue generation activities.
- Ensure SLA maintenance and quality assurance across operations.
- Develop and implement strategic planning initiatives.
- Handle crisis management and problem-solving activities.
- Collaborate with senior management to align operations with business goals.
- Monitor and analyze performance metrics to drive improvements.
- Foster a positive work environment and team culture.
Criteria:
- 15-20 years experience, managing a team size of 300+.
- Graduate from recognized/full time college.
- Work experience in a US Healthcare Eligibility/Enrollment program apart from Claims experience.
- Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes.
- Exposure to Six Sigma/Lean preferably with YB/GB certification.
- Proven track record in account management, process/SLA management and revenue
Desired
- Strategic planning and crisis management skills.
- Quality management.
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