Process Coordinator cum CRM

6 hours ago

Panchkula, Haryana, India Upcountry Decor Pvt LTD Full time ₹ 1,68,000 - ₹ 2,04,000 per year

Job Summary

We are looking for a Process Coordinator cum CRM Executive who will manage end-to-end coordination between clients, internal teams, vendors, and management. The ideal candidate must be proactive, organized, confident, and excellent at communication. This role is a combination of project coordination + client relationship management, ensuring timely updates, smooth processes, and professional communication at every stage.

Key ResponsibilitiesProcess Coordination

  • Coordinate with internal teams, vendors, architects, and stakeholders for project updates.
  • Maintain project documents, follow-up sheets, schedules, and progress reports.
  • Ensure timely completion of tasks through structured follow-up and tracking.
  • Report daily/weekly updates to management in an organized manner.
  • Prepare checklists, timelines, and project trackers on Excel/Google Sheets.
  • Identify delays, bottlenecks, and escalate important matters when required.

Client Relationship Management (CRM)

  • Act as the primary point of contact for clients.
  • Share timely updates, progress reports, and information professionally.
  • Maintain and update the client database, feedback, communication logs, and project records.
  • Handle queries, concerns, and issues calmly and confidently.
  • Follow up on requirements, approvals, payments, and project milestones.
  • Support lead nurturing and follow-up activities for business development.

Education

  • Graduate in any discipline (B.A., B.Com, BBA, BCA, B.Tech, or equivalent)

Core Skills

  • Strong verbal and written communication (English & Hindi)
  • Excellent coordination and follow-up ability
  • Good interpersonal and client handling skills
  • Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint)
  • Ability to prepare trackers, reports, timelines, and follow-up sheets

Who Can Apply

  • Freshers with excellent communication and a learning mindset
  • Candidates with 1–3 years of experience in CRM, coordination, MIS, or support roles
  • Candidates who are proactive, responsible, and willing to take ownership

What We Expect From You

  • Positive, professional attitude
  • Strong organisational habits
  • Willingness to learn and take responsibility
  • Commitment towards tasks and timelines
  • Ability to maintain healthy communication with clients & teams

Job Types: Full-time, Fresher

Pay: ₹14, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Work Location: In person

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