Medical Receptionist

5 days ago

Andheri East, Maharashtra, India one spine clinics Full time ₹ 1,44,000 - ₹ 1,80,000 per year
  • To answer and direct incoming phone calls
  • To politely greet, direct and assist customers
  • To coordinate incoming and outgoing mail, packages and deliveries
  • To schedule appointments; rearrange the appointments as per the exigencies
  • To register patients in the system
  • To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution
  • To understand the package/prescription of referring Doctor and log in right tests
  • To correctly register clients without any errors
  • To seek clarifications regarding Tests
  • To ensure Cash Handling & Credit Billing
  • To ensure zero leakage of cash collection
  • To ensure Creation/Checking of Bills in case of credit parties
  • To be responsible for filing of Credit bills along with Credit letter
  • To be responsible for receipt of Cash / Credit Payment
  • Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
  • Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms', patient engagement
  • Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
  • Share the Google Review link when the patient is in the clinic and politely get them to fill it
  • Approach happy patients (in-process/ discharged) to refer more patients
  • Ensuring the up-keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well- trained

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Application Question(s):

  • have you worked in healthcare before ?

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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