Front Desk Receptionist

5 days ago

Andheri West Mumbai Maharashtra, India Speciality Dental Care Center Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Position Overview:

The Front Desk Executive serves as the first point of contact for all patients and visitors at The Dental Bond. This role is responsible for delivering a welcoming experience, managing patient appointments, maintaining records, and ensuring smooth front-office operations that reflect the clinic's commitment to premium service and patient care.

Key Responsibilities:1. Patient Reception & Customer Experience

  • Greet patients and visitors warmly, ensuring a pleasant and professional first impression.
  • Manage patient check-ins and check-outs efficiently.
  • Provide information about services, procedures, and doctors' availability.
  • Handle patient inquiries and resolve minor concerns with empathy and promptness.

2. Appointment Scheduling & Coordination

  • Manage the appointment booking system (online, calls, and walk-ins).
  • Confirm and follow up on patient appointments and cancellations.
  • Coordinate schedules between patients, dentists, and specialists.

3. Administrative & Billing Support

  • Maintain patient records accurately in the clinic management software.
  • Handle billing, receipts, and payment reconciliation at the front desk.
  • Ensure accuracy in data entry and documentation for each patient visit.
  • Assist in maintaining office inventory and stationery supplies.

4. Communication & Coordination

  • Answer and route calls professionally to the concerned departments.
  • Communicate effectively with dental assistants, hygienists, and doctors to ensure smooth patient flow.
  • Maintain confidentiality of patient information at all times.

5. Brand & Ambience Management

  • Ensure the reception area is clean, organized, and reflects The Dental Bond's premium image.
  • Support marketing activities such as collecting patient feedback, assisting with social media check-ins, and promoting ongoing offers or services.

Required Qualifications & Skills:

  • Graduate in any discipline (preferably Hospitality, Business Administration, or Healthcare Management).
  • 4–9 years of experience in a front office or customer service role, preferably in a healthcare or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office and appointment management software.
  • Well-groomed, courteous, and confident demeanor.
  • Ability to multitask and work in a fast-paced, patient-focused environment.

Preferred Attributes:

  • Experience in a dental or medical clinic will be an advantage.
  • Fluency in English and Hindi (additional languages are a plus).
  • Customer-first mindset with strong problem-solving ability.
  • Punctual, responsible, and team-oriented.

Working Hours:

  • Specify clinic timings, e.g., 09:30 AM – 7:00 PM, 6 days a week (with rotational weekly off)

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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