Workforce Solutions Analyst

Job Description:

About AML RightSource

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients.

Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.

We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 4,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

Position Summary

As a Workforce Solutions Analyst, you will support our workforce planning efforts for our Managed Services team and contribute to the development and implementation of our global strategy as we go through a period of extreme growth. In this role, you will work with both the Operations and Managed Services teams to analyze data and trends to create detailed workload models, recommend solutions to improve overall operational efficiency, and maintain service level agreements with our clients. Utilizing strong communication skills, you will effectively collaborate with a variety of people and job functions while juggling and accomplishing tasks of moderate to high complexity.  You will be working productively in a fast-paced, team-oriented environment. 

Primary Responsibilities

• Workforce Solutions
• Support the resourcing process for assigned region including:
• Ensure staffing needs are met for all engagements across the region by leveraging internal processes and technology to meet client needs.
• Work closely with the Talent Acquisition, HR, Learning & Development, and Managed Services teams to keep all informed about headcount and skillset needs and timing, receive performance feedback on individuals, and support regional decision-making.
• Make recommendations for staffing plans to the region's Workforce Solutions Manager.
• Create client ready resumes.
• Maintain complex Excel spreadsheets with advanced formulas and macros to streamline resource management operations.
• Provide ad hoc reporting tailored to the needs of various stakeholders, ensuring accuracy and timeliness.
• Conduct thorough data validation to ensure the integrity and reliability of the data being utilized.
• Collaborate with team members to identify areas for process improvements and implement data-driven solutions.

Required Qualifications

• BA/BS degree
• Strong writing and communication skills
• Meticulous attention to detail
• 1+ years of workforce planning in a consulting, managed service environment
• Advanced knowledge of MS Excel (indexing, pivot tables, complex functions), NetSuite (imports and reports), and Workday (employee profile information)
• Experience managing complex projects, clients, partners, and organizations
• Business acumen and financial (P&L) skills/metrics driven
• Proactive and self-motivated.

Preferred Qualifications

• Working knowledge of AML/BSA and regulatory tech product environments
• Proven track record of establishing strong, management level customer relationships
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, and able to influence and identify opportunities

Normal Working Hours and Conditions

Core business hours are generally 8:00 am – 5:00 pm. However, this position may require work to be performed outside of normal business hours based on Company operations. 

Competencies

Customer Centric

• We put the customer's voice at the center of all decision-making.
• Asking ourselves "will this benefit the customer?" before making any decisions.
• Using our expertise to guide and support our customers to achieve their goals.
• Working with other functions and teams to drive business performance for our customers.

ACT on Feedback

• Aim to Help: Before giving feedback, be clear on how a specific behavior change will help the individual or the company.
• Clear Action: Be precise in giving or receiving feedback so that specific inputs can lead to better outcomes.
• Take Forward: Listen to and consider all feedback provided.
• Choose to either take this feedback forward or disregard it if it is not helpful to you or your growth.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

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