EUC Support-1

5 days ago

Mumbai, Maharashtra, India TransUnion Full time ₹ 12,00,000 - ₹ 24,00,000 per year

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What We'll Bring
The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems, efficient team and resource management, and ensuring high service levels. It requires a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive productivity and satisfaction across the organization.

What You'll Bring

  • Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
  • Monitor and manage team performance to meet service level agreements (SLAs).
  • Oversee the EUC service catalog and knowledge base, ensuring documentation is current and accessible.
  • Assign and prioritize daily support tasks and user access provisioning.
  • Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
  • Maintain accurate inventory of end-user hardware and software assets.
  • Act as the primary escalation point for urgent issues, including off-hours support.
  • Collaborate with cross-functional teams within the Technology Operations organization.
  • Lead medium to large-scale projects and internal initiatives.

Impact You'll Make

  • Identify and implement process improvements to enhance service delivery.
  • Provide strategic input on EUC technologies and industry trends.
  • Support mobile device and video conferencing systems.
  • Ensure adherence to service desk policies and procedures.
  • Communicate effectively with both technical and non-technical stakeholders, including executive leadership.
  • Demonstrate initiative and the ability to work independently or within a team.
  • Preferred qualifications include technical certifications such as CompTIA A+ or MCP.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep III, IT Support

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