Lead Support Executive
5 days ago
Responsibilities
- Memorize scripts for products and services, and refer to them during calls.
- Build positive relationships towards service, ensuring that all queries, and confirmations are handled appropriately.
- Identify opportunities for more sales and revenue of the company's available chit products at branch level, and seize opportunities to upsell when appropriate.
- Meet daily qualitative and quantitative targets for yourself and as a team member, and achieve all objectives for productivity, and quality.
- Create and maintain record of daily problems and remedial actions taken, using call-centre database.
Required skills and qualifications
- Graduation or equivalent degree (B Sc, B Com, B. Tech, B.A, BBA and BCA).
- Minimum 0 – 6 Months Experience working in a call centre or customer-support role.
- Strong active-listening and verbal-communication skills.
- Professionality in product pitching and convincing.
- Tamil or Kannada language must to handle the customers.
- Multi lingual has added advantage (Tamil, Kannada and English).
- Experience in customer sales will be a key asset.
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