Franchise Relationship Manager

5 hours ago

Gurgaon, Haryana, India DU Squad Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Overview:

The Franchise Relationship Manager is responsible for building and maintaining strong relationships with franchise partners to ensure their success and adherence to brand standards. This role acts as a critical liaison between franchisees and the corporate office, providing strategic, operational, and communication support to drive business growth and maintain operational excellence.

Job responsibilities:

  • Develop and nurture long-term relationships with franchise partners to maximize engagement and collaboration.
  • Provide ongoing operational support and guidance to franchisees, addressing day-to-day queries and challenges.
  • Ensure franchise compliance with company policies, branding, and operational standards.
  • Monitor franchise performance through regular reviews, data analysis, and site visits.
  • Collaborate with franchisees to develop effective business strategies and tailored action plans.
  • Facilitate communication between franchisees and internal teams, ensuring clarity and timely resolution of issues.
  • Support new franchise onboarding, training programmes, and launch events.
  • Identify opportunities for business expansion and assist the sales team with franchise recruitment efforts.
  • Manage conflict resolution and proactively address concerns raised by franchise partners.
  • Prepare reports and presentations for senior management on franchise health and market insights.
  • Travel frequently to franchise locations to maintain strong onsite relationships and conduct evaluations.

Requirements

:

  • Bachelor's degree in Business, Marketing, or a related discipline.
  • 3-5 years of experience in franchise management, relationship management, or a similar role.
  • Proven track record of effectively managing franchise or partner relationships.
  • Strong understanding of franchise operations, compliance requirements, and business development.

Key Skills

:

  • Excellent interpersonal, communication, and negotiation skills.
  • Strong analytical capabilities with attention to detail.
  • Problem-solving mindset and conflict management expertise.
  • Ability to work independently and travel regularly.
  • Proficient in CRM software and MS Office.
  • Customer-focused with a proactive and collaborative approach

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