Manager - Voice & Data Core Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM- Core Operations

Job Level/ Designation

Manager

Function / Department

Location

Patna

Hiring Manager

Core Head

Job Purpose

The purpose of the role is to handle field operations activities related to Data & voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This Role will interfacing with Circle and Corporate teams  like Marketing, Customer Service, RA, UAT, Nodal, Security, Central Operations, Central Planning, Central Project and NOC teams etc.

Key Result Areas/Accountabilities

• On time field support to Central Operations team, SNOC and Project Team in terms of testing, fault troubleshooting, planned events & new node implementation
• Preventive & corrective event based maintenance
• Internal and External Audit support including TERM Cell  & Security audit/compliance
• Customer complaint analysis & resolution by co-ordinating with respective teams
• Ensure quality of implementation for any new project as per VIL Data Centre norms
• Ensuring Service uptime >=99.5%
• Ensure Capacity Utilization of resource & interface utilization of respective nodes  below 70% & take necessary action in case of deviation
• Ensure to meet/maintain performance KPI as per benchmarking provided by central guidelines/targets.
• New node integration,  acceptance testing & handover from project to operations
• Inventory, Spares & Backup management
• Ensure timely issue of PR/PO for AMC/MS contracts with respective vendors  

Core Competencies, Knowledge, Experience

• Good Knowledge of Packet Core & WiFi operations including protocol & call flows.
• Good  understanding of Hardware management and Networking
• Experience on cloud infrastructure and related technologies will be added advantage.
• Excellent communication, inter-personal & managerial skills
• Strong troubleshooting skills
• Risk assessment ability

Must have technical / professional qualifications

• Preferred qualification in B.E/B.Tech(Electronic & Communication). CCNA/CCNP & Knowledge in Cloud Technology or Cloud related certification would be added advantage.
• Should have 5+ years of experience overall in telecom Domain.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership