Teams Meeting Room Engineer

Purpose and Scope:

The position is responsible for ensuring the seamless operation of Microsoft Teams Rooms across the organization. This role supports high-quality video conferencing experiences by managing room technology, assisting users, and troubleshooting issues in real-time. The operator serves as a key point of contact for meeting support, ensuring that collaboration spaces are optimized for productivity and reliability.

Responsibilities and Accountabilities :

• Monitor and manage Microsoft Teams Rooms to ensure optimal performance and availability.
• Provide remote real-time support for meetings, including setup, troubleshooting, and escalation as needed.
• Maintain and update room systems, including hardware (cameras, microphones, displays) and software (Teams Room app, firmware).
• Collaborate with IT support teams to resolve technical issues and implement improvements.
• Conduct routine checks and preventative maintenance to minimize disruptions.
• Assist users with scheduling, joining, and managing Teams meetings in room environments.
• Document incidents, resolutions, and system changes in accordance with IT service management practices.
• Stay current with Microsoft Teams Room updates, features, and best practices.
• Support hybrid work initiatives by ensuring meeting equity and accessibility across Teams Rooms.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent work experience.
• 3+ years of experience supporting Microsoft Teams Rooms or similar video conferencing platforms.
• Strong understanding of AV technologies, including cameras, microphones, speakers, and displays.
• Familiarity with Microsoft Teams, Microsoft 365, and Windows-based systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with platform monitoring, reporting, and issue resolution.
  Proficiency in PowerShell scripting for automation and administration.

Preferred Qualifications:

• Microsoft Teams Rooms certification or equivalent technical training.
• Familiarity with enterprise networking concepts related to Teams performance (QoS, bandwidth planning).
• Experience in large-scale Teams deployments and migrations.
• Knowledge of ITIL or other IT service management frameworks.
  Experience with agile delivery practices.

Working Environment

Astellas' Global Capability Centres – Overview

Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.

The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.

Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.

"Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help"