Jr. System Administrator
2 hours ago
Job Description
We are looking for a Junior system administrator who will be the first point of contact for employees facing IT-related issues. This role includes providing technical support for computers, software, applications, and networks. You will help with troubleshooting, installing systems, and guiding users on IT best practices.
Duties and Responsibilities:
• Act as the first point of contact for all IT-related queries from staff.
• Troubleshoot issues with computers, laptops, printers, and other devices.
• Install, configure, and maintain operating systems (Windows, Linux, macOS).
• Assist with software and application installation, updates, and troubleshooting.
• Support engineering and IT applications as required by the organization.
• Provide network support such as internet connectivity, Wi-Fi, VPN, and email issues.
• Reset passwords, manage user accounts, and assist with login issues, Domain joining
• Document issues and solutions in the IT help desk system.
• Escalate complex problems to senior IT staff when necessary.
• Guide staff on safe IT usage, security practices, and self-help tips.
• Adhere to all Jord company policies and IMS requirements
Skills and Experience:
• High school diploma or degree/diploma in IT, Computer Science, or related field.
• 3–6 years of experience in IT support or help desk roles
• Basic IT certifications (CompTIA A+, Microsoft, ITIL) will be an added advantage.
• Basic knowledge of operating systems: Windows, Linux, macOS.
• Understanding of computer hardware and troubleshooting techniques.
• Knowledge of installing and configuring applications (Microsoft Office, Email, VPN, etc.).
• Basic networking knowledge (IP, DNS, DHCP, Wi-Fi).
• Ability to communicate technical information in clear, simple terms.
• Customer service skills with patience and problem-solving attitude.
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