Workforce Analyst II

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Job Description:

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

This role requires a combination of domain expertise, business acumen, strong communication and presentation skills. You will be responsible to deliver data-driven decision-making, deliver presentations to stakeholders, optimizing processes, and collaborating with various teams at FIS to support the organization's workforce management and financial forecasting efforts.

Responsibilities for this role includes:

• Independently own day-to-day operational activities in HRMS application
• Collaborate closely with HR and Finance partners to execute on agreed workforce plans
• Participate in projects to implement new tools, functionalities and support automation initiatives
• Optimize processes and support data-driven decision-making
• Cultivate and maintain excellent relationships with stakeholders from finance, HR, business and Talent acquisition
• Prepare reports and analysis and interpret the data to identify issues
• Multi-task between competing activities and ensure timely completion
• Demonstrate positive attitude and flexibility to calibrate as per business requirements

What you will be doing:

• Perform daily operational tasks on HRMS system, and liaise with HR, Finance, Talent acquisition teams for information gathering and seamless execution
• Ensure strict adherence to timelines for workforce deliverables and consistently meeting quality benchmarks outlined for the team
• Work closely with business, HR and finance stakeholders to resolve their queries within stipulated SLAs
• Provide exceptional service to stakeholders through quality of work, communication and proactive coordination
• Prepare weekly/monthly executive summaries and reports for senior management review and quickly incorporate feedback
• Collaborate effectively with other team members to ensure smooth delivery of existing tasks, while following recommended guidelines
• Perform data testing and validation to ensure accuracy and reliability
• Deep Dive into existing data set, investigate reasons for failure points and provide recommendations for corrective actions
• Contribute towards development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvement, automation intervention based on data analysis
• Demonstrate agility and effortlessly adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in workforce management ecosystem

What you will bring:

• Overall, 5-7 years' experience in Workforce management, HR Operations OR Project management
• A bachelor's degree, or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Project Management or Organization Change Management certification is desirable
• Hands on experience in HRMS tools like Workday is desirable
• Self-starter with team mindset - Work autonomously and as part of a global team
• Good communication, collaboration, attention to detail, time management, and organizational skills

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients
• Focus on physical/mental well-being with a balanced work-life approach
• Feedback and performance driven culture

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.