Desktop Support Engineer

1 day ago

Begur Bengaluru Karnataka, India Gibs Business School Full time

Job Location: GIBS Business School Campus

Job Type: Full-Time

Job Summary:

GIBS Business School is looking for a skilled Desktop Support Engineer to provide timely and efficient technical support to college staff. The role involves diagnosing and resolving hardware, software, and network-related issues across Windows, Linux, and Unix-based systems, ensuring smooth IT operations and high-quality customer service.

Key Responsibilities:

User Support:

  • Respond to support requests via email and in person.
  • Diagnose and resolve hardware, software, and network issues using Windows OS and Unix/Linux command-line tools.
  • Ensure most technical issues are resolved within 2 hours.

Installation & Configuration:

  • Physically set up new desktops, laptops, printers, and peripherals.
  • Install, configure, and update operating systems and applications.

Troubleshooting & Maintenance:

  • Investigate system errors and performance issues.
  • Perform chipset-level hardware troubleshooting when required.
  • Manage system updates and preventive maintenance activities.

Network Support:

  • Monitor network connectivity and resolve LAN/Wi-Fi issues.
  • Configure and support VPN connections.
  • Assist with basic network troubleshooting.

Security & System Management:

  • Manage user accounts using Active Directory.
  • Implement security protocols and maintain antivirus solutions.
  • Ensure adherence to IT security policies.

Documentation & Training:

  • Maintain documentation for IT procedures and issue resolutions.
  • Train staff on new tools, systems, and IT best practices.
  • Communicate technical information clearly to non-technical users.

Technical Skills Required:

  • Strong knowledge of Windows, macOS, Linux, and Unix systems.
  • Hands-on experience with hardware troubleshooting.
  • Working knowledge of networking, VPNs, and remote desktop tools.
  • Experience with Active Directory.

Soft Skills Required:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Customer-focused approach with good teamwork skills.

Qualifications & Experience:

  • Diploma / Bachelor's degree in IT, Computer Science, or related field (preferred).
  • Prior experience in desktop or technical support roles.
  • Equivalent experience will be considered.

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