Customer Quality Manager
2 days ago
As a Customer Quality Representative, core responsibility is to deliver exceptional service to our valued customers. This involves maintaining strong relationships with customers, addressing incidents & complaints promptly and efficiently, and ensuring customers are informed about our actions & improvements.
Main Responsibilities
- Respond promptly and courteously to customer via phone, email, and chat.
- Resolve customer complaints and issues with effective & sustainable actions
- Maintain good records & communications with customer.
- Visit frequently to our all customer.
- Collaborate with cross-functional teams to meet customer needs.
- Continuously enhance customer service with skills and knowledge & capabilities.
- Perform other duties as assigned.
Candidates with experience in gear manufacturing industry, forging and machining components and looking for long term association will be preferred.
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