Customer Quality Manager

5 days ago

Aurangabad, Maharashtra, India Devgiri Forgings Private Limited, Waluj, Ch. Sambhajinagar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

As a Customer Quality Representative, core responsibility is to deliver exceptional service to our valued customers. This involves maintaining strong relationships with customers, addressing incidents & complaints promptly and efficiently, and ensuring customers are informed about our actions & improvements.

Main Responsibilities

  • Respond promptly and courteously to customer via phone, email, and chat.
  • Resolve customer complaints and issues with effective & sustainable actions
  • Maintain good records & communications with customer.
  • Visit frequently to our all customer.
  • Collaborate with cross-functional teams to meet customer needs.
  • Continuously enhance customer service with skills and knowledge & capabilities.
  • Perform other duties as assigned.

Candidates with experience in gear manufacturing industry, forging and machining components and looking for long term association will be preferred.

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