
GM Operation, Schifflie Embroidery Unit, 18LPA, Faridabad
5 days ago
Role & responsibilities
Key Responsibilities
1. Customer & Business Support
- Respond to customer enquiries and sampling requests promptly.
- Guide the designing and sampling team to ensure on-time sample delivery.
- Negotiate prices and close orders in line with company targets.
- Ensure clear communication with customers regarding approvals, timelines, and order details.
2. Order Management & Planning
- Convert confirmed orders into detailed production plans.
- Coordinate with Merchandising & Purchase teams for raw material readiness.
- Monitor order status daily and escalate risks proactively.
3. Production & Execution
- Lead Designers, supervisors, QC, and production teams to ensure on-time in full (OTIF) deliveries.
- Implement planning systems to optimize machine loading and manpower utilization.
- Drive efficiency, reduce wastage, and maintain top-quality standards.
4. Operational Excellence & Systems
- Develop SOPs for Sampling, Production, QC, Purchase, Dispatch.
- Implement MIS dashboards (Excel-based initially, ERP in future).
- Define KRAs/KPIs for all departments and monitor compliance.
- Run structured daily huddles, weekly reviews, and monthly performance reviews.
5. People Leadership
- Mentor, train, and build accountability within the operations team.
- Support HR in hiring and retaining high-performing staff.
- Build a culture of discipline, systems, and excellence.
6. Reporting & Growth
- Present weekly dashboards and exception reports to the Business Owner.
- Identify and implement process improvements to support scale-up.
- Contribute to strategic growth initiatives (capacity expansion, customer base growth).
KPIs (Key Performance Indicators)
- On-Time Delivery % (OTIF)
- Production Efficiency %
- Machine Utilization %
- Sample Delivery Turnaround Time
- Rework/Rejection %
- Vendor/Customer Complaint Reduction %
- SOP/MIS Adherence %
- Contribution to Revenue Growth
Candidate Profile
- 1015 years of experience in manufacturing/garments/textiles/embroidery.
- Strong background in production planning, quality, and customer handling.
- Proven track record of building systems and driving operational excellence.
- Leadership experience in managing cross-functional teams (Production, QC, Merchandising, Purchase).
- Hands-on, disciplined, and process-driven leader.
- Experience in SMEs or growth-stage manufacturing businesses preferred.
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