Manager/Assistant Manager
2 days ago
Role Description
This is a full-time, on-site role for Manager/Assistant Manager - Guest Relations, based in Indore. The responsibility of the role includes ensuring a seamless guest experience by addressing guest needs, maintaining high service standards, and monitoring day-to-day operational activities. The role involves coordinating with various departments, resolving concerns promptly, and fostering long-term relationships with guests while upholding the brand's commitment to excellence.
Qualifications
- Strong interpersonal and communication skills, enabling effective collaboration with guests and team members
- Proficiency in customer service with the ability to address guest inquiries, resolve conflicts, and deliver exceptional hospitality
- Analytical and problem-solving skills to handle operational challenges efficiently
- Basic understanding of finance related to hotel operations and guest billing would be beneficial
- Experience in the hospitality industry is preferred but not mandatory
- Bachelor's degree in Hospitality, Business
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