Manager/Assistant Manager

1 day ago

Indore, Madhya Pradesh, India Sayaji Hotels Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Description

This is a full-time, on-site role for Manager/Assistant Manager - Guest Relations, based in Indore. The responsibility of the role includes ensuring a seamless guest experience by addressing guest needs, maintaining high service standards, and monitoring day-to-day operational activities. The role involves coordinating with various departments, resolving concerns promptly, and fostering long-term relationships with guests while upholding the brand's commitment to excellence.

Qualifications

  • Strong interpersonal and communication skills, enabling effective collaboration with guests and team members
  • Proficiency in customer service with the ability to address guest inquiries, resolve conflicts, and deliver exceptional hospitality
  • Analytical and problem-solving skills to handle operational challenges efficiently
  • Basic understanding of finance related to hotel operations and guest billing would be beneficial
  • Experience in the hospitality industry is preferred but not mandatory
  • Bachelor's degree in Hospitality, Business

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