NOC & Backup/Disaster Recovery Engineer

2 days ago

Surat, Gujarat, India Onemind Services LLC Full time US$ 90,000 - US$ 1,20,000 per year

Role Summary

We are seeking a highly skilled 
NOC Security & Backup/Disaster Recovery Engineer
to join our team. This role is responsible for ensuring the availability, reliability, and security of our customers' IT infrastructure, including networks, systems, and storage environments. The ideal candidate will combine expertise in 
network operations
, 
security monitoring
, and 
backup/disaster recovery
to provide 24x7x365 support, resolve incidents, and ensure business continuity.

Key Responsibilities

  • Provide 
    first-level 24x7x365 escalation support
    for OneMind and its customers.
  • Monitor, troubleshoot, and maintain 
    network, server, and storage infrastructure
    using tools such as 
    ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365
    and 
    Halo PSA
    .
  • Answer customer calls and deliver a high level of 
    technical support and customer service
    .
  • Diagnose and resolve issues across 
    Windows, Unix, and Linux environments
    .
  • Configure, operate, and upgrade 
    routers, switches, and firewalls
    , including IOS upgrades.
  • Maintain and optimize 
    network protocols
    (LAN/WAN, TCP/IP, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security).
  • Administer and monitor 
    enterprise backup solutions
    (e.g., Veeam, Commvault, NetBackup, or equivalent).
  • Execute, test, and document 
    backup and disaster recovery (DR) plans
    , ensuring compliance with defined RTO/RPO objectives.
  • Conduct 
    backup integrity checks
    and perform periodic test restores to validate disaster recovery readiness.
  • Monitor 
    storage performance, replication, and capacity
    to ensure optimal uptime.
  • Respond to and escalate 
    security incidents
    in line with NOC processes and security policies.
  • Use remote administration tools (
    Terminal Server, Remote Desktop, Telnet, SSH
    ) to diagnose and remediate issues.
  • Create detailed documentation of 
    calls, incidents, backup logs, and system changes
    .

Required Skills & Experience

  • Strong technical knowledge of 
    networking, operating systems, and storage infrastructure
    .
  • Proficiency in 
    IP networking fundamentals
    (LAN/WAN, TCP/IP, DHCP, DNS, TFTP, FTP).
  • Experience with 
    enterprise backup and disaster recovery solutions
    .
  • Familiarity with 
    network security principles
    and incident response practices.
  • Ability to 
    monitor performance metrics
    and recommend improvements.
  • Strong troubleshooting skills for 
    hardware, software, and network issues
    .
  • Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Preferred Qualifications

  • Cisco Certified Network Associate (CCNA)
    or higher certification.
  • Certification in 
    Backup & Disaster Recovery
    or 
    Business Continuity Planning (BCP)
    preferred.
  • Experience with 
    storage replication technologies
    and high-availability solutions.
  • Prior experience in a 
    Network Operations Center (NOC)
    environment with 1-3 years of experience.
  • Willingness to participate in 
    on-call rotations
    and respond to emergencies promptly.

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