 
						NOC Engineer
1 week ago
Job Profile: NOC Engineer
Role Summary
We are seeking a skilled 
NOC Engineer
to join our operations team. This role ensures the 
availability, stability, and security
of customer IT infrastructure through proactive network monitoring, troubleshooting, and incident response. The NOC Engineer provides 
24x7x365 escalation support
, manages network performance, and resolves infrastructure issues to maintain seamless operations.
Key Responsibilities
- Provide 
 24x7x365 first-level escalation support
 for network and system incidents.
- Monitor, troubleshoot, and maintain 
 network, server, and security infrastructure
 using tools such as
 ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365, and HaloPSA
 .
- Diagnose and resolve issues across 
 Windows, Unix, and Linux environments
 .
- Configure, operate, and upgrade 
 routers, switches, and firewalls
 , including IOS updates.
- Manage and optimize 
 network protocols
 (LAN/WAN, TCP/IP, DHCP, DNS, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security).
- Respond to and escalate 
 security incidents
 per NOC processes and security policies.
- Use 
 remote administration tools
 (Terminal Server, Remote Desktop, Telnet, SSH) for issue resolution.
- Document 
 incidents, resolutions, and system changes
 with accuracy.
Required Skills & Experience
- Strong knowledge of 
 IP networking fundamentals
 and
 network operations
 .
- Proficiency in troubleshooting 
 hardware, software, and network issues
 .
- Familiarity with 
 security monitoring and incident response
 .
- Strong communication and documentation skills.
- Ability to 
 monitor network performance metrics
 and recommend improvements.
Preferred Qualifications
- Cisco Certified Network Associate (CCNA)
 or higher certification.
- 1–3 years of experience
 in a Network Operations Center (NOC) environment.
- Experience with 
 firewalls, security appliances, and high-availability networks
 .
- Willingness to work in 
 on-call rotation
 and respond to emergencies.
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